Privacy policy
This policy explains how Le Cocon d'Or collects, uses and protects your personal data, in accordance with the General Data Protection Regulation (GDPR).
1. Data we collect
- Name, postal address, email address and phone number
- Order details (payment is handled by our payment providers; we never see your full card number)
- IP address and browsing data (cookies)
We collect this data when you place an order, create an account, contact us or subscribe to our newsletter.
2. Why we use it
- Processing and shipping your orders, and customer service (performance of the contract)
- Managing your customer account
- Sending marketing emails, only if you have agreed (consent, which you can withdraw at any time)
- Improving the website and measuring traffic (consent for non-essential cookies)
- Meeting our accounting and tax obligations (legal obligation)
3. Who receives it
Your data is never sold. It is shared only with the providers needed to run the shop: our host (Shopify), payment providers, carriers and technical tools. Some of these providers may process data outside the European Union, under the safeguards provided by the GDPR.
4. How long we keep it
Order data is kept for as long as required by law (10 years for accounting documents). Marketing data is kept for 3 years after your last contact with us.
5. Your rights
You have the right to access, rectify, erase, restrict, object to the processing of, and port your data. Write to lecocondorboutique@gmail.com. You can also lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr).
6. Cookies
Cookies that are not strictly necessary are only set with your consent, which you can change at any time through the cookie banner or your browser settings.
7. Changes
We may update this policy. The version published on this page is the one that applies.