Return & Refund Policy

At Le Cocon d'Or, customer satisfaction is our priority. If an item does not meet your expectations, please review the following return and refund policy.

1. Return Request

Before returning any item, you must first contact our customer support team by email:

📧 lecocondorboutique@gmail.com

Please include the following information in your request:

• Your order number;
• The name of the item(s) you wish to return;
• The reason for your return request.

Once your request has been reviewed, our team will provide you with the return instructions if your return is approved.

2. Important Information

Returns will not be accepted without prior authorization from our customer support team.

Any package returned to an address that has not been provided by us will be refused.

Please do not send any item back without receiving written confirmation from our team.

3. Return Eligibility

Returns are accepted provided that all of the following conditions are met:

• The return request is submitted within 30 days of receiving your order;
• Items are new, unworn, unused, and unwashed;
• Items are returned in their original packaging;
• Items show no signs of wear, damage, or alteration;
• Return shipping costs are the responsibility of the customer, except in the situations described below.

Once your return has been received and inspected, your refund will be processed within 5 to 7 business days.

4. Returns Covered by Le Cocon d'Or

Le Cocon d'Or will cover the return shipping costs in the following cases:

• Defective or damaged item;
• Incorrect item received;
• Wrong size, model, or color sent due to our error;
• Incomplete order.

In these situations, you must contact our customer support team within 7 days of receiving your order and provide supporting evidence if requested (such as photos).

5. Refunds

Refunds apply only to the value of the returned item(s).

Please note:

• Original shipping fees are non-refundable;
• Express shipping and international shipping fees are non-refundable;
• Refunds will be issued using the original payment method used for the purchase.

6. Non-Returnable Items – Final Sale

Items purchased as part of:

• Promotional sales;
• Automatic discounts;
• Discount codes;
• Special offers;
• Products marked as "Final Sale"

are considered final sale items.

These items cannot be returned or exchanged unless they are defective or do not conform to your order, in accordance with applicable consumer protection laws.

7. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at:

📧 lecocondorboutique@gmail.com

By placing an order on our website, you acknowledge that you have read and accepted this Return & Refund Policy.

Le Cocon d'Or reserves the right to update or modify this policy at any time. Any changes will be published on our website.